Venue's web-based interface often requires interactions with various settings in your internet browser of choice. You will find links below for how to perform various functions in our currently supported browsers:
Clearing your browsing cache
Temporary data stored in your browser for Venue should routinely be cleared out for optimal site performance. Neglecting to clear out this data may cause timeouts if your session is attempting to load data from your previous login. We recommend, as a general practice, clearing your cookies, cache, and temporary data. Clearing this data may also alleviate any session-based error messages that may pop up. Please see below for links to the home support site for each browser for step-by-step instructions on how to clear this data:
Google Chrome - Clear cache & cookies - Computer - Google Account Help
Microsoft Edge - How to Manage and Clear Your Cache and Cookies | Edge Learning Center (microsoft.com)
Mozilla Firefox - How to clear the Firefox cache | Firefox Help (mozilla.org)
Apple Safari (mac) - Clear cookies in Safari on Mac - Apple Support
Apple Safari (mobile) - Clear the history, cache, and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support
Disable popup blocker
There are several Venue functions that require additional windows and tabs to pop open, which requires that Venue popups be allowed at the browser level. If you are getting a popup blocker warning during your Venue session, please see the instructions below for your browser of choice so that the function can be disabled:
Google Chrome - Block or allow pop-ups in Chrome - Computer - Google Chrome Help
Microsoft Edge - Block pop-ups in Microsoft Edge - Microsoft Support
Mozilla Firefox - Pop-up blocker settings, exceptions and troubleshooting | Firefox Help (mozilla.org)
Apple Safari - Block pop-up ads and windows in Safari - Apple Support
Generate a HAR file
In some troubleshooting cases, the Venue team may require you to generate a HAR file to aid in assisting you. A HAR file (HTTP Archive format) tracks the logging of a web browser's interaction with a site. This file may aid our team in pinpointing specific issues that may occur during browsing. This file is not needed for general troubleshooting, and will only be requested by the Venue team if you need to generate it. Please see the link below for how to generate the file in each browser:
How to collect a network trace | Microsoft Learn
Browser Compatibility & Updates
For the best performance and security, we recommend using the latest version of your browser. Keeping your browser updated ensures compatibility with Venue and other web-based services. Below are instructions for each browser on how to check for and install updates:
Google Chrome - Update Google Chrome - Computer - Google Chrome Help
Microsoft Edge - Update Microsoft Edge - Microsoft Support
Mozilla Firefox - Update Firefox to the latest release | Firefox Help
Apple Safari - Update macOS on Mac - Apple Support
Apple Safari (mobile) - Update your iPhone, iPad, or iPod touch - Apple Support
Allowing Third-Party Cookies
To fully utilize all features in Venue, third-party cookies may need to be enabled. Follow the instructions below for each browser to allow third-party cookies if you encounter issues:
Google Chrome - Clear, enable, and manage cookies in Chrome - Google Chrome Help
Microsoft Edge - Block or allow cookies in Microsoft Edge
Mozilla Firefox - Enhanced Tracking Protection in Firefox for desktop | Firefox Help
Apple Safari - Manage cookies and website data in Safari - Apple Support
Enabling/Disabling JavaScript
Venue relies on JavaScript to provide a seamless user experience. If you encounter any issues with interactive features, please ensure JavaScript is enabled in your browser.
Google Chrome - Enable JavaScript in Chrome - Computer - Google Chrome Help
Microsoft Edge - Enable JavaScript in Edge - Microsoft Support
Mozilla Firefox - How to enable and disable JavaScript in Firefox
Apple Safari - Enable JavaScript in Safari - Apple Support
Troubleshooting Security/SSL Issues
If you are receiving SSL or security warnings when trying to access Venue, your browser’s settings or security certificates may be outdated. Here are general instructions on how to troubleshoot these issues and ensure a secure connection:
Google Chrome - Fix connection errors - Google Chrome Help
Microsoft Edge - What to do if you see "Your connection is not private" in Edge
Mozilla Firefox - Secure connection failed and Firefox did not connect
Apple Safari - If Safari can't open the page because the address is invalid - Apple Support
Network Proxy Settings
In some cases, network configurations such as proxies or VPNs can interfere with Venue’s performance. If you experience connectivity issues, you may need to adjust your network settings to bypass these configurations.
Google Chrome - Change proxy settings in Chrome - Google Chrome Help
Microsoft Edge - Configure Microsoft Edge proxy settings
Mozilla Firefox - Connection settings in Firefox
Apple Safari - Set up a proxy server using Safari - Apple Support
Clearing DNS Cache
If Venue isn’t loading correctly or you’re getting 'site can’t be reached' errors, clearing your DNS cache can resolve these issues.
Google Chrome - How to Flush the DNS Cache on Google Chrome
Microsoft Edge - How to clear DNS cache in Edge
Mozilla Firefox - Clear DNS cache in Firefox
Apple Safari - Clear DNS cache in Safari on Mac