Welcome to the Knowledge Hub!

The Knowledge Hub is an extension of your Venue virtual data room. You can review help articles, see what's new with Venue, and submit and manage requests to the Support team. You must be logged in to see all articles and submit requests. 

• You'll need to log in directly with your Venue Credentials to access the Knowledge Hub.
• Tip! Article images can be expanded by clicking on them!

Chat

The Venue team is available via chat for all of your support needs. Once you have logged in to www.dfsvenue.com, you should see the chat icon on the bottom-right of each page, including all the support article pages like the one you are on now:

You will first be greeted by our chatbot, which can recommend relevant support articles that will be able to assist with your request. You may click the "Get in Touch" button at any time to get in touch with a live agent for support. 

Submit a request

You can also Submit a Request in the Knowledge Hub. If you have an issue or a question, you can Submit a Request to our Support team.  The Submit a Request link is at the top of every page in the Knowledge Hub as well as the bottom of every article, so it should be very easy to get the help you need when you need it! Just fill out the information in the form and we will respond to your request.  

Submit a request via phone

Contact Venue Client Services via phone.  The call will create a ticket number and a link to the ticket status will be sent to you via email.

• United States: +1 888 773 8379
• Australia: +1 800 788 828
• Brazil: +0800 762 5530
• France: +33 (0)1 53 45 19 58
• Hong Kong: +852 2509 7973
• Japan: +81 (0)3 6866 2 833
• Korea: +82 (0) 70 4732 5822
• Mainland China: +86 (010) 5689 2866
• Singapore: +65 6232 6885
• UK: +44 (0)203 047 6247

New ticket creation communication

All new Requests/Tickets submitted via Phone or Knowledge Hub to DFIN will receive an automatic reply that includes the ticket number and a link to the ticket status via email from the following email address: support@dfinvenuesupport.zendesk.com

Manage requests

After you submit a request, you can review, respond, and update statuses on the Requests page.

To access requests: 

1. Click your profile at top right and select Requests.  
   
   You'll be taken to My Requests, which lists requests you submitted or were cc'd on.
2. Click the request title to review the status and details of the ticket.
   
3. At the bottom of each request, you can provide an update, add supporting files, or mark the request as solved. 

Search tips

• Use double quotes around each word to find content with those words, but not necessarily in the same order: Use double quotes (") around each word to find content that contains all those words. For example, "article" "title" "section" "author" retrieves content that contains all four words, in any order.
  • Make sure you put spaces between the search words, otherwise the search handles the text as one string.
  • You'll get hits if there is a stemmed version of a word (e.g. articles). You won't get hits where content contains only the words title and section, for example.
  • If you use single quotes (') around a word, the single quotes are ignored. If you search for 'article' 'title' 'section' 'author', you'll see hits for all content that contains any of the words title or article or section or author (exactly as if you had searched without the single quotes).
• Find a phrase using double quotes around the entire phrase: Use double quotes (") around a phrase to find content that contains all the words in that phrase. For example, "article title" retrieves all content that contains the words article and title, in that order. You'll also get hits if there is a stemmed version of the word (e.g. articles). You won't get hits where content contains only the word title, for example.
  • If you use single quotes (') around a phrase, the single quotes are ignored.
• Exclude results containing certain words: Use the minus operator (-) in front of the search term to find content that does not include that word or phrase. For example, the search 'requesting enhancement -support' returns content containing the words reporting and enhancement, but excludes those that contain the word support from the result set.
  • Note: Do not repeat the same word after a minus operator (-). For example, the search 'cannot send -cannot set' repeats the word “cannot” and therefore won’t return any results. Instead, search for 'cannot send -set' so that the search returns results excluding the articles that contain the phrase “cannot set”.
• Combine operands for advanced search: You can combine the operands above to find a very specific set of results. For example, "reporting bugs" -support returns hits for content that contains both the words reporting and bugs but does not contain the word support.