Multi-factor authentication provides an essential layer of security to your Venue room.

You can select to use the Auth0 Guardian app which will send push notifications to your phone, receive a code by text message, or receive an email with a code.

Note: Whatever option you select will be what you use when you login to Venue going forward. If you decide later that an alternate option would be better suited (ex. SMS instead of Push Notification), you can update your preferred option from My Profile or our Venue Client Services team can help you adjust this setting.

Configure Auth0 Guardian

Here are the steps to take to set up the Auth0 Guardian application for multi-factor authentication.

1. Enter your Username and click Next.

2. Enter your Password and click Log in.

3. Select App or text message (SMS).
   

4. Download the Auth0 Guardian app from the links to the iOS or Android store. Click Continue.
   

5. Scan the QR code you see on screen with the app. This links the app with your Venue account and is unique to you and your device. This code is only available for a limited amount of time and is not able to be reused or shared.
   Note: If you already have another account in the Auth0 Guardian app, select the “+” in the top right corner of the app to add a new account.

6. Save your recovery code. Once you have saved your recovery code, check the box next to I have safely recorded this code.
   This code can be used as a backup in case you cannot use your device for some reason. In the event you need to use your recovery code, you will be provided with a new one.

7. Click Continue.
   You are directed to the Hub.

Configure Google Authenticator or similar

Other authenticator apps can be used and downloaded from the Google Play or Apple app store. Examples of authenticator apps are:

For users who have Huawei phones and can only access the App Gallery, an option is:

1. After you’ve entered your Username and Password, select App or Text Message (SMS).
   

2. Select Try Another Method.

3. Select Google Authenticator or similar.
   

4. Scan the QR code with your preferred authentication app. This links the app with your Venue account and is unique to you and your device. This code is only available for a limited amount of time and is not able to be reused or shared.

5. Save your recovery code. Once you have saved your recovery code, check the box next to I have safely recorded this code.
   This code can be used as a backup in case you cannot use your device for some reason. In the event you need to use your recovery code, you will be provided with a new one.

6. Click Continue.
   You are directed to the Hub.

Configure SMS text

Here are the steps to take to set up SMS to receive a text for multi-factor authentication.

1. After you’ve entered your Username and Password, select App or Text Message (SMS).
   

2. Select Try Another Method.

3. Select SMS.

4. Select the international code and enter your phone number.

5. Enter the six-digit code that is sent via a text message. Click Continue.

6. Save your recovery code. Once you have saved your recovery code, check the box next to I have safely recorded this code.
   This code can be used as a backup in case you cannot use your device for some reason. In the event you need to use your recovery code, you will be provided with a new one.

7. Click Continue.
   You are directed to the Hub.

Configure Email

Here are the steps to take to send a code via email for multi-factor authentication.

1. After you have logged in with your Username and Password, select Email.
   

2. A code is sent to your email address.

3. Enter the code from your email and click Continue.

4. Save your recovery code. Once you have saved your recovery code, check the box next to I have safely recorded this code.
   This code can be used as a backup in case you cannot use your device for some reason. In the event you need to use your recovery code, you will be provided with a new one.

5. Click Continue.
   You are directed to the Hub.

Using the Recovery Code

1. Select Try Another Method.

2. Select Recovery Code.
   

3. Enter your recovery code.
   

4. Copy your new recovery code.

Change authentication method

If you want to change the way you authenticate when logging in, you can change your authentication method in your profile.

1. Select My Profile from the menu.
   

2. Select Change Multi Factor Authentication.
   

3. Click Continue. You will be logged out of Venue and prompted to choose your new MFA method.